Most of the traditional businesses having strong local presence tend to ignore the impact of digital presence, and in the end, they have no choice but to close shop.
Looking at the current situation, your customers don’t have the patience to wait for you to respond in a couple of hours, if you have a phone number that’s always busy, your customers will go to the next available option but don’t mean you have enough customers, and it’s a sign that your business needs to be scaled up.
Everyone wants things quickly and if your business is not able to respond in less than 60 seconds, your possible customers will leave you alone, after all, you are not their bank to wait for 5-10 minutes if not hours.
Must have things:
Lead generation form
Automated User Journey
Payments and online invoice generation if it includes online shopping
Digital and Social media presence like Google Maps, Instagram, Facebook, and Twitter.
Nice to have:
Automated smart chatbot like customised chatGPT
Online calling functionality audio or video with human
Online video calling functionality with robots pretending to be humans
If your business needs help in digital transformation please reach out to us for free tele consultation.